Sweater Support
Need help with Sweater, have feedback, or want to suggest a feature? Contact us and we'll help you find the right next step.
Contact
Email support@hellosweater.com.
Location and weather
Location access is optional. You can deny or revoke location access at any time and search for a city manually instead. Weather, place, outfit, and packing information may occasionally be delayed or unavailable because it relies on third-party data providers.
Account and sign-in
If you're having trouble signing in, confirm you have an internet connection, close and reopen Sweater, and try signing in again. If the problem continues, email support@hellosweater.com.
Delete your account
You can delete your Sweater account and its associated data yourself in the app, or ask us to do it — no app needed.
Request deletion without the app
Email us from the address you use to sign in to Sweater (or tell us which sign-in method you use, such as Apple or Google). We'll confirm the request with you before deleting anything.
Email a deletion requestSends to support@hellosweater.com. Never include your password — we will never ask for it.
Delete it yourself in the app
- Sign in to Sweater.
- Open Settings.
- Scroll to the Danger zone.
- Select Delete account.
- Type DELETE to confirm.
- Select Permanently delete.
What gets deleted
Deleting an account permanently removes your sign-in, profile, comfort preferences, trips, packing lists, share links, saved places, and notification settings. This cannot be undone. A few records, such as email unsubscribe choices and backups, are handled as described in our Privacy Policy.